Chula Vista Resort is a family-friendly resort hotel in Wisconsin Dells that offers an indoor water park, outdoor wave pool, miniature golf course, lazy rivers and kids play. Every room features a refrigerator and balcony.
Had the best time with all our kids and great family!!! Only thing is that the condos are all in 1 big building not separate units to enter from own entrance and no balconies unless you got a 3 bedroom not 2 bedroom so that was disappointing compared to the wilderness and there should be free breakfast coupons for breakfast buffet or offer discounts for breakfast buffet...you pay enough just to stay for 2 nights was over 1200 just for the condo which was on the second floor like a hotel so not sure if we will ever do a 2 bedroom again I most likely will do a 3 bedroom and request 1st floor with a patio and at the end of the building so getting stuff in the room is easier and we have a patio door to go outside when we want!!!! Don't know though if we will ever go here again since we now know how it is and knowing that that we can stay at other places that have your own private entry and a patio or balcony.
Melissa C — Google review
Avoid this resort (specifically Condo 2321), our stay was full of bed bugs, a filthy room, and a staff that was unwilling to help until things got bad.Our stay at Chula Vista involved bed bugs, a dirty room, and a staff that was reluctant to help.Be aware that the condo side of Chula Vista is partially privately owned and the staff is reluctant or unwilling to help you if your specific condo isn't technically owned by the resort.When we arrived at our room it was clear it hadn't been cleaned in some time (we later found out that private owners are allowed to opt out of cleaning services). It was late, so we accepted that we'd have to stay here for the night, but we went down to the lobby to request new sheets because we found a bug on one of them. The lobby was closed, which I've never seen before at any resort or hotel, and when we went to the hotel lobby they told us they couldn't help us because that was the condo side, not their responsibility.The next morning, I woke up to a large bed bug crawling on my arm. We jumped out of bed and pulled the sheets up... and I've never seen more bed bugs in my life. There were huge ones down to tiny ones, meaning they'd been there for some time.We tried to call the condo owner, between all of us it must've been around 50 times, they never answered. We then went to the hotel lobby (the condo lobby was still closed) and tried to get help from the staff. They were, again, unwilling to help, telling us they couldn't do anything because the condo was privately owned. My father in law started yelling at them, telling them they needed to help us. I don't agree with yelling at any staff, but he was understandably frustrated. Then, the Director of Operations came over to help us. He quickly got our room cost refunded and moved us to another room that he inspected with my mother in law. He was very helpful and we were grateful for the new, clean room. I do feel it's important to note that we still paid for the new room. But, he at least helped us. He asked us not to write a review since the condo was privately owned, but I don't want anyone else to have to experience what we went through here.Five days later I have bites all over my hands, elbows, and neck. And on top of that, we had limited time in the Dells and half of that time was spent dealing with the resort. We really didn't get to have the vacation we had planned and needed, because the owner couldn't clean the room.
Katie G — Google review
We stayed in a condo so I can’t speak to the other types of rooms, but the condo was in need of updating. The carpet was disturbingly stained and dirty. The room itself seemed otherwise decently clean, but the building was not - dirty floors and elevators. The check-in process took at least 45 minutes, after which we were sent to another attendant for “parking validation,” which was actually a sales pitch for future bookings— felt a bit sneaky as no parking validation was even needed. The location was good, water park was decent with short lines, but we would not stay here again.
Renae S — Google review
I reserved the room and breakfast on the phone for my family vacation.As soon as we get there the receptionist told me that there is no breakfast included in my reservation. I told her that the guy on the phone told me everything is included and our conversation is recorded. Finally the manager traced our conversation and confirmed that I was right and she offered me breakfast for free. And the issue is resolved.Thanks managers!!!!Besides that our stay at Chula Vista was great.See you next time.
Esayase D — Google review
This was our second visit here. Nice place. Had all we needed for entertainment for the kids. Plus it isn't so huge that you lose your kids. Our room was clean. Only wished that we had known about the buffet breakfast. Probably would have eaten that. Probably would return
Greg P — Google review
Hotel is old and it shows. As much as like to give positive reviews this won't happen. Had a golf villa room reserved it was must and asked to be moved to the tower, not much better, moved into a 1,000 sq ft condo for two people but at least it didn't smell. Resort and park are fine. Steakhouse was a pleasant surprise. Staff are friendly and did their best to help the situation. Needs a 25 million dollar remodel
Steven E — Google review
Our stay at Chula Vista was from 11/3-11/5 and our party checked out at around 8:00am on 11/5. I was very disappointed in my stay here. This was my first and last time unfortunately. When we first checked in, Carol was very wonderful! She was very pleasant and friendly, she checked us in and answered all of our questions with respect and kindness. When we made it to our room, to say I was disgusted is an understatement. We had multiple issues when we walked in to the room initially. There were multiple places with some significant damage. I’m attaching all of the pictures for reference. There was a hole on the door to the semi-private room, the mini fridge had multiple places were it was cracked, chipped, or just broken. After taking the pictures and going down to the front desk and reporting the damage I went back to the hotel room to meet up with my group, we found more damage and many dead bugs. There were so many dead bugs I couldn’t even stay in the room for very long. We also then started finding live bugs. So I went back to the front desk and politely requested to move rooms and explained my concerns about the current one. The nice lady who started helping me was very apologetic and empathetic towards us and our situation. The manager or supervisor that came over to help us was not. I want to say her name was Nadia, or something similar, and she was not apologetic or empathetic. In fact she seemed annoyed and upset about the request, and the fact our first receptionist called her over. She did not offer any upgrades or even just saying “that sucks” she just seemed annoyed by our request. Our original room was 4421 and we were moved to 4221. When switching the rooms the supervisor did have our room checked over by another employee before letting us enter. I had arrived to the room when the staff member was still inspecting the room, and when he exited the room he left to grab a vacuum cleaner (he did not inform me what or where he was going but returned with the vacuum) and left me in the hallway. After he conducted the room check we still found multiple points of damage. Our new room was smaller, not by much, but enough where it was noticeable to our party. We also continued to find multiple bugs in our room. The final count was 5-6 after moving to the new room. This was overall a very terrible experience and I don’t know if there is anything you can offer us, but I still want to let you know so your staff can be better equipped in the future. Thank you for your time.
David S — Google review
I feel mixed about the Chula Vista. This was my first time staying here. I've stayed at just about every other resort in the Wisconsin Dells, but wanted to try somewhere different. First, and as many others have stated, the Chula Vista is outside of the dells and not in the main strip area, which may be appealing if you're not looking to spend time in the downtown area. That's about 15-20 minutes away from here. We thought the service was good. Staff was very friendly and helpful. The bartenders were great and made an excellent margarita. We did not try any of the food on-side, as the reviews were terrible. We stayed in a two bedroom condo. The rooms were very MEH. I have a 10 month old who is climbing on and chewing everything in sight, so I quickly wiped things off to see how clean the room was and I wish I didn't look at the rag... it was black. The floors, counters, remotes, appliances, EVERYTHING had to be cleaned. The beds were very hard and did not have fitted sheets, which grossed me out. I didn't like that there was just a plain sheet between me and the mattress. One plus was that the rooms and living space were huge! We didn't expect that. The waterpark was average. Definitely smaller than the Wilderness, Great Wolf Lodge, Kalahari, etc., so go into it with that in mind. As others have stated, maybe the Chula Vista is better for smaller kids. The big kids slides were still pretty fun and lines weren't bad when we went in February. The pool area, like the rest of the resort, is quite run down. I tried not to look at things too closely. Overall, I'm disappointed given the cost (1k/night) and wished we wouldn't stayed at the tried-and-true Wilderness or Kalahari.
Lauren B — Google review
My total experience seemed average during my stay. Nothing special really. They were renovating the Starbucks area by the front desk during my stay in April, so maybe that would give the place some lift up later this year. I was there for a conference and honestly, the staff did a good job accommodating overall.I would have giving the service top marks but because of the mixed messages, I have decided to not do that. When I arrived, I asked a front desk staff if they could clean my room and she said they only clean the room upon request during a stay but that the staff work from 8am-4pm so, she could not send cleaning crew up because they were done for the day. But, she claimed to schedule cleaning for 1:30pm the next day. That time came and went. Eventually, I went to follow up at the front desk and a staff basically said there was nothing booked but she called a supervisor who said the same thing. But then he permitted the room to be cleaned. The cleaning was clearly rushed as only the beds were made and trash taken out. But the bed cover was taken and not replaced. The top sheet was taken and not replaced… I felt they just weren’t happy with my request, which is not an uncommon request to have one’s room cleaned during a stay. I know Covid changed a lot of things but I have stayed in resorts and regular hotels since then with no problem. I rarely have my room cleaned during my stay but a child visited and dropped crumbs on the bed and floor, so I needed help. Anyway, that’s my only complaint.
Victoria O — Google review
Great 2 night stay . We had 2 adults ,4 kids and 1 pet. Trails for walking our dog was awesome . We enjoyed the water parks , pool was heated , nice surprise since it was in the low 70’s during our stay.We had the condo with golf course view . Had 2 balconies , kitchen worked great for making quick kids breakfast in AM. We got our own private bedroom. Our condo was very clean. No spices in kitchen tho so bring that, ours didn’t have a pizza or cookie sheets either , but no big deal we made it work. For the price we paid this was a great deal. Everyone got to have fun, we didn’t feel crowded & it felt like a secluded resort. Would recommend & will be returning.
Gabrielle M — Google review
It’s been several years since we’ve stayed at Chula Vista but I can say they’ve definitely improved the place. Friendly staff, good food, very good price. During the off season I would highly recommend the VIP package. The only thing I would suggest as an improvement is it would be nice to have an area for adults staying without kids. There was a lot of loud kids running through halls. Not the resorts fault but just an idea. Great place to stay for a weekend!
Chris E — Google review
Unfortunately not a great experience at this resort. I stayed for a weekend to attend a wedding. From the moment I entered registration, every employee made is very clear that they did not like their job or the guests. I get there may be one or two employees that are not friendly but during my stay, not a one smiled, replied when I said hello or even answered questions. I asked a few questions at the front desk and only got a grunt and a "I don't no" answer.The hotel room I was given was not clean. The carpet had not been vacuumed, the furniture was older and worn out. Bed was too firm for me and the bedding had rips in it. Room had a weird smell to it. The refrigerator didn't work very well and the freezer compartment was completely frosted over and unusable. I asked about housekeeping at check in and I was told by the front desk that there was no housekeeping for my stay. I tried calling Guest Services from the room but there was no answer.I felt bad for the couple getting married. Nothing seemed to go right at the reception. The bathroom facilities were horrible and hadn't been attended for some time. No toilet paper in the women's room. Appetizers ran out and many guest did not get anything to eat until the dinner was served. The buffet was setup 30 minutes early and the staff would not let anyone touch it since the bridal couple should go first. That's normal except the couple was off getting photos. By the time people could eat, the food was cold and not very appetizing. When the issue was bought up to the resort staff they just said they don't have enough employees to handle the wedding.The resort is on the river and there is a nice walk long the back of the facility. It is also now pet friendly so that is why I gave it a 1 star. It is also north of the Dells and you don't have to go near the crazy busy downtown area which is nice.
JD S — Google review
We booked this spring break trip last minute. We took our 4 kids, ages 3, 6, 6 and 12. They had a blast at the indoor water park! It is perfect for kids their ages. We had a 2 bedroom condo room. It fit us perfectly. The room was nice and clean. We definitely plan on visiting again.
Rick H — Google review
Conveniently located, on site water park, with really helpful and attentive lifeguards. On site coffee shop, which is cash or room charge only. That's all for pros. Front desk never answers phone, and most of the time when I walked down to reception, there would be 2 people on their phones. Generally unhelpful front desk, dated rooms. Had various issues during the stay (toilets, check in system down, A.C., etc). Maintenance would come but say they couldn't do anything until the morning. Despite the issues, management did not offer to move us to a different room, or offer alternative solutions. Bottom line: for the price we paid, expected better service. I've had better service at a Super 8 motel. Would not stay here again.
Tammy K — Google review
Loved the location of the resort. However, the landscaping is taken way better care of than the actual resort rooms. Our villa was definitely a disappointment. Dirty, smelly, and the A/C was horribly loud. The strong smell of urine coming from the bathroom when we first walked into the room was overwhelming. Clearly the bathroom wasn’t cleaned at all. At check-in, they charged my card an extra $40 for the cleaning service they provide once we leave. That’s a joke because the cleaning job is terrible. The bedding is stained. The bathroom had 4 towels in it for a villa that held 8 adults for 4 days. When we requested more towels, they said they didn’t have any. When trying to call the front desk or guest services, we were either put on hold for long periods of time and then hung up on, or there was never an answer. Our family saved up money for a vacation that was several years overdue and unfortunately we wished we hadn’t wasted our money here. We will definitely go with a hotel that values cleanliness and customer services next time.
Jen I — Google review
We went with friends for the day to enjoy the indoor/outdoor pool and water park. We enjoyed the accessibility to be able to go inside or outside as we pleased.There are numerous water slides and activities inside and outside, including a water coaster, raft, body and mat slides, and a lazy River. There are plenty of places to sit both inside and outside and places to be in the sun and protected from it as well.My only complaint was that when we were ordering drinks the worker was talking on his phone while guests were waiting to be served. A manager did come over and address the situation, which was good. Other than that, it was a great place to spend a day!
Travis S — Google review
We love Chula Vista and look forward to frequent stays. The rooms are beautiful and clean and we enjoy the many outstanding amenities. On our most recent visit, paid more than $600 for 2 days in a 2 queen golf villa just to check in and find broken curtains, room reeking of smoke, patio door with no handle and nailed shut. Guest services offered a different room of the same style in better condition, then rescinded because it was for "wedding guests." (Aren't ALL your guests important?) Was then offered choice of a room with only murphy beds, or a hotel room in the far tower. I selected the tower room, and that was acceptable until I discovered no parking spaces available. Realization dawns - staying at the resort is not possible if there is nowhere to park. I return to registration / check in desk for a third time and request a refund. Drove 2 hours to visit our favorite Chula Vista for a stellar and relaxing getaway. This time left us stressed, frustrated and without a room in a city full of Labor Day travelers. Beware, this place is unreliable and the parking available is insufficient for the number of guests they accommodate. Check in takes forever.
Nancy K — Google review
I just recently attended a convention here.This place is cozy, unique, and has a lot of charm. Things are a bit dated, and this place could use some work, but overall this was a good experience. Staff were extremely friendly and helpful. The rooms needed some work, for example the beds could have been more comfortable, and the bathroom could have been cleaned a bit more. I also was disappointed to see that the waterpark was closed on Thursdays which is when I arrived and had time to use it. However I did like how there is good food on the property. Didn't have to leave! Overall this is a good affordable place to stay.
BlueHusky2154 — Google review
Here for a conference. Firstly, parking is a nightmare. Trying to find a parking spot is next to impossible. Our room was dated, furniture has seen its better day, smelled of stale cigarette smoke, could use a deep cleaning, especially the carpeting. Sticking to the floor while brushing my teeth was disturbing!! The institutional soap and shampoo dispensers were far from impressive, especially for a resort. Toilet should be ADA compliant. Not able to control the temperature of the room made for an uncomfortable experience as it was too warm. No room service stopped to empty garbage, refill coffee, etc. For the price point to stay and eat here, one would expect better accommodations and services.I am always looking for family fun vacation spots with the grandkids and I would not consider this resort.
Lisa W — Google review
While this place is undoubtedly beautiful, we expected more for the price. The rooms fell short, with couches showing wear, a crumb-filled pull-out, and outdated features. Despite spacious rooms, the lack of updates was noticeable. The road leading to the location was intriguing, adding to the overall appeal. It's a decent place to stay, but we may hold off on returning until improvements are made. The on-site Starbucks opens at 7, but the understaffing leads to lines forming around 6:30, with a 30-minute wait if you're not there early. Overall, a good experience with some areas needing attention.
Christina B — Google review
A little feeling of being dated. The place is nice and the underground tunnel is convenient, if you know about it. There wasn’t an orientation to the compound and its amenities. Parking was absolutely horrible since they allowed a tow truck convention to take up a majority of the condo parking. As usual since the whole virus freak out finding an adequate amount of help is a challenge.Many establishments suffer this fate to their detriment.
Josh J — Google review
Wonderful experience for our 5 day stay for a wedding.We had a beautiful river view. The room was a good size for 4 adults. We had 2 queens and a pull out sofa bed. The mattress was thin so one adult slept on it closed even though it was a love seat and not a full couch. Having the balcony was true treasure. We loved watching the fast tour boats, slow cruise boats and jet skis on the river. We also bird watched in the pines. The wedding venue was perfect. There was a dance camp for several midwest colleges there and we still felt well taken cared of.
Laura C — Google review
Took a weekend getaway and did the VIP experience. Han (bartender) made the whole trip enjoyable. My fiance and I enjoyed everything. Only thing we could wish for is a separate pool area for adults or the outside jacuzzi for adults only. Besides that everything was great.
Dakota F — Google review
We met our son, his partner and our 3 year old granddaughter for a weekend at the water park. Chula Vista has grown a lot since we were last here. The condo we stayed in was close to the food and the water park. It provided plenty of room for five. The buffets were much more budget friendly than ordering from the menu. Service was quick and friendly. We will definitely plan to return.
Michael G — Google review
We are only sharing this review to help others planning their vacations and to help the resort managers know what they could do to improve.We paid over 400 dollars for our family of 8 to stay in the villa condo. There were horrible stains all over the carpet. We found gross things on the walls in the bathroom. The shower curtain didn’t fit and so water got out on both sides of the curtain and there was gross things in the bottom of the tub. The body soap dispenser in the shower was all empty. There was no bedding for the pull out bed so when we got back late at night to get ready for bed, we had to call someone for bedding and it took them 30 minutes to bring it to us. The worst part was the stains we found on the sheets in the queen bed. They looked like blood stains. The water park is lovely and the kids had a wonderful time but our stay was definitely dampened because of our accommodations.
Whitney A — Google review
I was very unimpressed with Chula Vista for how expensive it is! Check in was horrible. First staff we talked to told us that we had over booked people in rooms, but according to our reservation we did not. They wanted us to pay an extra $200 for the “additional people” that we supposedly overbooked but that was incorrect. The second staff we tried to check in with said nothing about us having too many people booked in our rooms but charged me an extra $40 for a “cleaning fee”. That wasn’t disclosed through booking and would’ve been nice to know ahead of time.Next, the rooms. We booked two rooms. One in the main hotel & another “Villa” almost like a condo room. The main hotel rooms had lights that did not turn on and that was the biggest complaint especially because we were there when there were sever thunderstorms and tornado warning. So light was needed but not working in the room.The villa room was spacious but so outdated and falling apart. The sheets had stains on them. We also had 2/5 lights that did not turn on. The oven was falling apart. If you leaned against it it would turn on like there was a fuse issue. The burner on the bottom fell off when attempting to pull it out to use. The chairs at the countertop table top had no cushions and were the most uncomfortable chairs to sit in. So everyone reverted to the floor instead. The patio screen door was broken and wouldn’t close all the way so you couldn’t leave the door open for fresh air without bugs getting in. The bathroom was out of “shower gel” that I doubt was shower gel in the first place. The ice machines were also not working on every other floor so we had to go find a working one a floor down from us which is so inconvenient when we are trying to fill water bottles and coolers. Out of all the places we have stayed as a family of 12 this was a horrible experience for how expensive it is. We would have been better off staying in a separate hotel & getting tickets to their water park which was the only thing that was worth it.
Hailey B — Google review
I will start with the good. The location was nice enough, just off the beaten path of the Dells main busy area. The water park was also good and the kids enjoyed it. They also had a nice variety of food options, but very high priced.The bad, however, far outweighed any of this. First, we paid for an upgraded suite over by the golf course and it was absolutely filthy. The hallways were filled with trash bags and wet towels. I wonder if housekeeping was even present. The room itself had black soot all over the floor and tile. I called guest services the next day to request that they come and at least vacuum to try to keep our feet from turning black and despite saying they'd come, no one ever showed up. I think it is funny that they relentlessly call and pester you about taking a timeshare tour, but act annoyed when you tell them a legit problem, then don't even address it. In addition to the disgusting floor, there was mold all over the bathroom ceiling as well as holes in the walls. I took pictures of all of this, but no one during check out even asked me how my stay was, so I didn't even both showing them.Also, the neighbors next door sat out on their balcony smoking marijuana the entire trip and made it so our kids could not go out on our own balcony. I would have reported this to the front desk, but they didn't even care that the room was filthy, why would they care about anything else? Additionally, the toaster was broken, only toasting one side and the beds didn't even have fitted sheets or comforters. Don't even get me started on all the bugs and spiders crawling all over the place. With all of the water park resorts in the Dells, I can't ever imagine that we'd return and would suggest you give this place a pass as well.
Chris A — Google review
Would rate ZERO if I could. Dated, gross, and unfriendly... to put it nicely. Oh, and did I mention we spent $3400 to stay for a week in June, only to be charged AGAIN ($3600 this time) for a stay in August?! Except...we weren't there in August. Shady to say the least. Thank God for fraud protection. Careful with your credit cards, people. AVOID at all *literal* cost.
Shannon D — Google review
The Chula Vista was very nice for our convention. Would of liked having better sense of directions finding a closer door from parking to room. Having better directions finding hot tub and pool. Would appreciate longer hot tub and pool hours for adults. I wanted info in our room for services or: massage. Need ed TV guide.
Lynn S — Google review
We went for a wedding and had to pay for water park passes that we couldn't use. We stayed in a 2 bedroom suite with our family of 5. Room was clean but when we woke in the morning, none of the main lights would work except bathroom light. We were woken to a clicking sound but not sure where it came from. Beds are too hard for our liking. Room Temperature was perfect. One of the fireplaces did not work and several light switches did not work. Was expensive for the amount of time we used it, but room was very spacious and nicely decorated.Check in took quite a bit longer than expected. Others in our family took 4 hours to check in due to system being down and then still did not get keys. We got 5 key cards and were told we would get a text message when our room was ready as we checked in early, but never got one. Only 2 of the 5 key cards would work and took several attempts to get them to work. A bit frustrating.Did not use the Waterpark. Would have been nice if we could have skipped paying for it, but oh well.
Heidi F — Google review
Don't purchase their gift cards online. I purchased a gift card on Dec 26,2023 when they had the bonus deals back in December. $100 gift card included with $20 bonus card. I waited and waited and waited for weeks for it to be shipped. It was never shipped. I spoke with Ariel from Chula Vista and she was going to ship a new card since I didn't receive it. So I waited another week and it turns out it still wasn't shipped. I called after a week after she told me she was going to ship a new card. Turns out it wasn't shipped yet either. At this point it's been almost a month. Precisely 2 days before a whole month. I called them and told them I would personally pick it up since it seems like it was an issue to ship out my gift card that I even paid shipping for. Ariel was nice and even said she will add another bonus $20 card. I finally picked it up on Jan 26, 2024. I only received the $100 gift card and only one bonus card. I informed the front desk people that Ariel had told me that they gave me another extra bonus card for all the inconvenience. The gentleman was rude and gave me attitude and said, " NO. JUST ONE! " Okay, w.e. I didn't want to deal with it anymore so I just left. Rude employee and they could of at least offered a refund on the shipping fee. Oh well, I'll just never do business with them again.
Pang C — Google review
While my family of 14 had a fantastic time (Christmas gift to my family), we were miss in formed of the all inclusive. When we booked we told a different day that our all inclusive started, during check in we were also told a different day it started. I questioned his reply and he quickly changed the day. Went down to dinner and the waiter said: no, no you are all inclusive. So much confusion! On our way home my daughter go a 614.00 charge on her credit card. So much confusion.
Cheryl M — Google review
Nice indoor water park for family, perfect for a weekend or day trip. The staff were friendly and room was clean, I was pleasantly surprised by the size of the room. Bathroom small but clean and nice looking. No damage or bugs found. Plenty of sheets included and extra blanket for pull out sofa bed. We had the 6th floor and it was quiet! Gift shop was cute bathing suits about $45 for women's and Kids $25. They have a very fun coaster, lazy river is nice and tube slides. Plenty of body slides and family rides. Great area to check out. Bella goose cafe 6 minutes down the road perfect for breakfast 😍They have a good sized arcade for the kiddos too.
Holly H — Google review
I was here for a work conference and I will not be back, nor will my company use this place for conferences in the future. The first room I was given had hair on the bedding and a stain and a chunk, that looked like a booger, on the wall.Room 2 was slightly better. While there were no stains or boogers on the walls, the carpeting had numerous dark stains and the bedding and towels were worn, pilled, and threadbare.The service for the hotel was almost non-existent. When I went to the front desk to see what could be done about the first room, they said someone would be up to clean the room in 5 minutes. After no one showed up for over 30 minutes, I called the front desk, twice since no one answered the first time.The rooms my committee was put in for the conference could best be described as a dungeon. They were located in the basement and had very poor lighting. Which is probably a good thing since the ceiling tiles were all bowed down from what looked like water damage. Additionally, there was no ventilation, and they had portable dehumidifiers set up in the rooms which provides the only semblance of relief from the summer humidity. Even those were not maintained as I had to empty it at the start of each day or it would shut off and the room would begin to feel like a sauna.I have been to the Dells on numerous occasions in the past, and hadn't heard of this water park and conference center. After going there, I wish that were still the case.
Bill B — Google review
After reading reviews, I was a bit nervous about staying at Chula. We had 4 adults, and 5 children (5,6,11,13) and stayed in the largest condo. I’m happy to say that everything was better than I expected. From the customer service to the cleanliness of entire place. The activities were endless, and the location was perfect. We will be back to Chula Vista.
Danielle H — Google review
The beds were great as well at the beautiful river view from our balcony. Housekeeping was great to work with also and we received our requests in a timely manner.The room was nice and large. Only thing missing were a couple towel bars buy the sink to hang hand towels on, but that is minor.The water park was perfect for us and our 6 year old grandson. He absolutely loved it! We hope to stay again next year.
Brenda S — Google review
We were in town for a convention at the Chula Vista this past weekend and felt it necessary to write this review. We stayed in the HH Bennett Guest rooms. We had just travelled in from Australia and was looking for a good nights sleep close to the convention hall. On their website they advertise, "Boasting new beds and bedding packages, custom furniture and lighting, granite bathrooms with new-earth tone colors, and located just steps from our Convention Center and Restaurants. Enjoy these indoor-access, upgraded hotel guest rooms and suites with views of either our new Bennett Gardens or “The Dells” of the Wisconsin River from your room." The rooms however were NOT newly upgraded... we had DOGS on our floor (a howling husky). If this was newly renovated,,, why are pets allowed on our floor? The sofa was in poor condition and the beds didn't even have a bottom sheet! Two top sheet and a light cover. You have to ask for blankets. All I'm saying.... is after spending $700+ for two nights? We would have hoped for a little bit more friendly service from the front desk and a better room for that kind of price.
Shauna P — Google review
We almost ran out of toilet paper the first night, I called the front desk, but no one came. Good thing another person in our party had a room as well, they brought us a roll of toilet paper. My son’s bunk bed had brown spots on the sheets. The dish soap smelled like a locker room.I went down to the office with the dish soap and pictures of my son’s bed. The gentleman helping me shower the manager the photos and had him smell the dish soap. The manager asked if we minded if housekeeping cleaned the room while we were out. I said they could. When we came back from the indoor waterpark our room was clean. The sheets were clean and they left us a new bottle of dish soap.They have a notice hanging in one of the cupboards that you should always wash the dishes and utensils before using them. They should really hang it on the outside of the cupboard. It’s hard to read the paper hanging inside the cupboard because it is in plastic. Every dish that I pulled out of the cupboard was gross. They hadn’t been washed at all, just placed in the cupboard.The other complaint that I have is that the furniture is run down and paint was peeling in the bathroom. I get that families stay there and kids are rough on things, but a little updating goes a long way. I just felt that we paid too much for our room.The staff that we interacted with were great! They were very polite and welcoming. We had to call the front office twice. Once when we ran out of toilet paper, but housekeeping never came. The other time we needed more towels and they came within an hour.
Jennifer B — Google review
A NEW LOVE!!!! Very impressed with this all-inclusive resort, we went all inclusive for 3 days. We rented 2 cabanas we left to walk around, we returned and another family had taken our cabana and trashed it. We spoke to “Jessie” who was awesome and she got everything straightened out and apologized because she had been serving this family thinking they were in our party. I couldn’t be upset because she handled everything so graciously and was sure we were made whole and was sure they didn’t charge that families expenses to our room. We will return here every year. Only thing I hated was that we were only there 2 nights, want to go back in 2 months. Want to live here!!!!
Shaye C — Google review
I am writing to inform you how unhappy we were with how much this resort has down graded. Upon arrival condo check in was not open having to check in at the hotel check in only to see that the condo check in did not open all weekend. It was so dirty. Carpets in the room look disgusting, we put happy meal box in the garbage to see it was never empty that garbage had the box in it the whole weekend. Cigarettes all over with the ashtrays completely full again the whole weekend. Did not see anyone cleaning. When we became members of the club over 20 years ago this resort looked very promising now it looks like a motel. I get charged a yearly cleaning charge plus pay a cleaning charge when we book. I would honestly expect it to be somewhat decent. Very unhappy with Chula Vista pain over 1,000 for a weekend of discuss
Lisette R — Google review
During my first night of my stay someone was able to access my room because the hotel double booked my room. They had the same room number and key cards that were able to fully open my door. This was very shocking and disturbing and could’ve been a very dangerous situation. When I called the hotel about this they barely apologized and even ignored me when I brought it up again. Other than that I think the hotel was overall okay and good for the price.
Maggie B — Google review
Rooms are clean, dark, hallways need carpet updated. Waterparks very nice. We played mini golf and paid for a course that was completely uncared for, needed fixing, raking, dead branches removed, water features dry w standing dirty water in other areas.
Ann T — Google review
A nice resort with a lot of amenities, beautiful ground + friendly staff. The rooms are definitely dated and feel old. The hallways smell terrible - dampy, musty, & smokey.Great breakfast options - a buffet or a coffee bar with grab & go items. The wave pool + snack bar were great!
Ashlee J — Google review
I've been coming here for the last 15 ,and Must say that the last 2 times I was very disappointed with the rooms.walls were cracked,furniture was very worn put garbage still on the floor from the last people that stayed there. House keeping Must leave the balcony doors open when cleaning as my room was filled with mosquitoes. Last 2 times I ended up leaving just because I didn't feel comfortable staying in there anymore..and no reimbursement for the days I left early, for the condition of the rooms they were very over priced. I didn't say anything last time but this being 2 in a row i felt I needed to say something.
Robert C — Google review
Registration staff were friendly and welcoming. Oddly, when we asked to have our room made up we were told COVID protocols were still in place - so no house keeping service during our stay. Upon request fresh towels and linens can be brought to the room. A bit of cost cutting here?!
Todd H — Google review
Was last here 6 years ago. In the north building. Stayed in a presential suite, great view over the river, quiet, clean. No maid service, extra towels just left outside room door. The website said newly renovated - not true. Renovation is happening NOW!! Laying carpet, etc.... many workers around. Indoor water park hasn't changed, it is still fun. For the high $$$ probably Next time go to Wilderness.
Jack P — Google review
Easy to book. Nice villa loft. But they told us wrong check in time, when we arrived to our room they were still Cleaning. Once we were inside there were bugs and some shredded piece of glass on the floor. Front desk didn’t even ask how our stay was.We will not go back.
Ingrid R — Google review
I am very unhappy and sad about our experience, we pay for 2 nights stay, but had to come back the next morning for a family emergency. I when to front desk and explain everything. I ask if could get a credit or percentage back I wasn’t asking for a whole 50% off or a big amount no! I was asking for small amount Back since we had to go back, not for our own choice. They said no and I understand but I feel You guys should be a little more humans with cases like this. We don’t plan this!! And just losing our money without enjoying it it’s not far for us either, and your hotel it’s not chip. Also about the hotel quality it’s not the best, it’s dirty, stinky, our room did not even had a number, most of the slides were close. The price it’s not worth it at all. No wonder it was allEmpty and it’s summer time !! I will never recommend you guys.
Ana A — Google review
We stayed in a two bedroom condo, the unit itself was nice, no issues with cleanliness or any of the appliances not working as they should but the bedrooms were terribly uncomfortable. The bedding was thin with no fitted sheet over the mattress, just a regular sheet that barely fit. We stayed in the room with two queens, this room has no window and no alternate exit, it is completely pitch black with the door closed which is very disconcerting and unpleasant, our particular room was next to the elevator which was extremely loud on irregular intervals, the combination of all these factors resulted in very little sleep and sore bodies the next day.That being said, the restaurants and poolside bar had good food and friendly service. Other than struggling to find the best way to get there through the maze of condos and hotel rooms, the waterpark was fun, and is likely even better in the summer months when the outside park is open at well.
Christine T — Google review
Having recently visited Chula Vista, I must commend the staff for their exceptional hospitality. They were incredibly friendly and accommodating throughout our stay, making us feel welcomed and valued guests.However, it's undeniable that the building is beginning to show its age. While the facilities were clean and adequately maintained, there were noticeable signs of wear and tear that detracted from the overall aesthetic appeal. Some areas could benefit from renovation or refurbishment to restore their former charm and functionality.Despite this, Chula Vista offered us a quieter alternative for our spring break getaway, which was a welcomed change of pace. The serene atmosphere provided a relaxing environment for unwinding and enjoying some much-needed downtime.
Heather C — Google review
We had to stay here for a wedding. Unfortunately, the rooms felt dirty and had spiderwebs in many of the ceiling corners. We didn’t really feel comfortable the whole stay. Disappointing for how expensive the rooms were.I will say we didn’t really try out the water park due to being busy with the wedding.
Xavier C — Google review
This is our 3rd visit to Chula Vista. Our first 2 experiences brought us back, sadly this time maybe our last. First of all the room was very clean, well stocked kitchenette, roomy, nice views. We love Kaminski's chop house, they make the best cosmos I have ever had, and the food and service are wonderful. We had a double queen villa (my reservation and booking agent said 1 queen bed) over looking the golf course and my complaints are illustrated in the photos. The bathroom door would not stay open so I wedged a washcloth underneath, that solved the problem. The sheets were stained and the only thing between the mattress and the bottom sheet was a thin, felt pad. The couch/pull-out bed could not be sat on or used (see photos). Lastly, the water park, which factored into the decision for our stay was only open from 4-9 pm the day we were there, and with our pre-planned dinner reservations we were not able to use that either. It is unfortunate that this place we loved to visit is now a hard pass.
Kristyn G — Google review
I was really looking forward to a weekend trip at Chula Vista with my family. I didn’t have high expectations, but I did purchase their all inclusive package and thought it might elevate the experience a bit. But I was alternately disappointed, frustrated and frankly kind of disgusted.The first night we were there, I must have eaten something bad and got sick to my stomach. I ended up using all of our bath towels because the toilet clogged (that one is on me) and flooded the bathroom floor with 1/2 inch of water.The next morning I tried calling the front desk regarding the toilet, only to find our room phone didn’t work. My partner woke up to find she had a series of bites on her head, neck, and arms. When I visited the front desk to address the clogged toilet, I was told that someone would come take a look at it. I had to revisit the front desk two more times (when I first asked, it was 10am, the last time was at 2pm) before the staff unclogged the toilet and replaced our towels. So for most of the day, we had to use the public toilets around the facility.We went down for breakfast, only to hear loud banging coming from the roof which lasted for the entire meal. Later, I saw that the restaurant was under construction, but no one mentioned this to us beforehand or asked if we wanted to change seats.Lastly, despite the fact that I purchased the all-inclusive package, I was charged for a $100 meal, although I was assured at the time that the charge would not appear on my card.At least my kids had fun at the water park. But altogether, it was a pretty upsetting experience. Suffice it to say, we will not be going back.
Jeff N — Google review
We left less than an hour after seeing our room. There was water damage that was causing the ceiling to peel and bubble. Electrical junction boxes hanging by conduit on the ground. The carpet had stains in several places. The bathroom was dirty. And the room itself had a smell to it like you expect from your great grandmas basement. The elevators also stunk. The description on their website states the room has a sleeper sofa, but it did not. The description also stated there is inside access to the indoor water park. That was also not true. The description of the room, and hotel, were very misleading. Not to mention it looks like nothing has been updated in about 30 years. And from the outside it looks like nobody has trimmed the trees surrounding the building in at least 10 years. It looks overgrown and unkept. Side from that, the people who work there seem depressed and uninterested in doing what they do. For $400 a night you can find a much MUCH better hotel. The manager wasn’t available when we checked out, less than an hour after checking in, so I guess I’ll have to call my credit card company and file a chargeback for not as described / services unsatisfactory. For $400 a night, and from the description, I expected something nice. Not a room that smelled like wet gym socks you’d find in the back of your kids closet. Not a ceiling falling apart from water damage. Or electrical code violations. Wish I would have looked at the reviews before booking instead of going by what their website says.
Michael M — Google review
The waterpark was fun, and it's great that it's included with the stay. Everything is connected so you can get around without having to walk outside or through parking lots. Definitely great for kids of a wide range of ages. Even after you checkout at 10:30 a.m., you're allowed in to the waterpark the whole day, and you can use locker rooms to get changed. We liked the idea of having both indoor and outdoor waterpark options in case the weather was rainy or cold.The limited interactions I had with the staff was good — all friendly. The location is nice, it's a short drive to downtown to explore the shops and attractions. Our room had a private balcony, which was nice for reading and chatting, even if the chairs were basic plastic deck chairs.We did order Luigi's pizza that's delivered to your room, and it was pretty good. They did include paper plates when they delivered, so that was great. The pizzas are really big, and the boxes don't fit in the mini fridge so before you order, think about how much leftover you may have and if you're able to store it.Overall, for the price of our two night stay, I just expected more, like breakfast included and a better maintained facility. Everything just seemed dingy and old. I walked by the same gum and garbage in the hall two days in a row. The stairways were poorly lit (the busy rug pattern did not help), and paint needed to be touched up almost everywhere. They only provide shampoo, body wash, and hand soap for toiletries (no conditioner or lotion). The electrical covers in our room were a little sketchy, one being held up only by the plug for the lamp. The bathroom vent, even when not running, had a loud whistle humming through it on and off that started on day two of our stay. The bathroom sink backed up easily as the drain was super slow.Our kid had a great time at the park and staying in the hotel, but considering how much the price tag was, I just expected a little bit more from the maintenance to included amenities. I'd probably rather have stayed somewhere else and bought a day pass to the waterpark.
Jessica H — Google review
I stayed in a 2 Queen bed villa with golf course view and I feel for the price of our stay the resort most definitely needs to do some updating and maintenance to their rooms. The first night we stayed the fridge had water coming out the front and flooded the tile floor, the clear veggie drawer in the fridge was cracked and broken. The oven would flicker the light on and off when in use or not and when we called the front desk asking for anything to be brought to our room it took hours to receive items. Lastly, our room had a pullout sofa, it was beyond dusty and the cushion pad on it was extremely flat and picked apart. I was absolutely disappointed with our room for the price we paid to stay at this resort, the pictures online must be from many years ago!
Danielle K — Google review