HBO Max Subscription through iTunes not w… (2025)

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User profile for user: mongo_mango

mongo_mango Author

User level: Level1

9 points

I have an active iTunes subscription to HBO Max. Today, I was signed out and Apple TV is no longer listed as a provider under HBO Max. Clicking “Restore Purchase” tells me “Can’t Verify Your Subscription - Sorry, we couldn’t find a subscription for you in iTunes”. I checked my subscriptions and I can see I have a renewing subscription to “HBO on Apple TV”, it is currently active through August 15.

Any idea what is going on?

Posted on Jul 21, 2021 11:21 PM

Question marked as Top-ranking reply

User profile for user: muguy

muguy

User level: Level10

84,151 points

Posted on Jul 25, 2021 5:25 PM

HBO has decided to no longer integrate with Apple TV subscriptions. https://appleinsider.com/articles/21/07/22/apple-refunding-hbo-subscribers-offers-hbo-max-discount

Not sure if that is the reason in your situation.

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User profile for user: Bill_T1

Bill_T1

HBO Max Subscription through iTunes not w… (5) User level: Community Specialist

Jul 22, 2021 5:58 PM in response to mongo_mango

Hello mongo_mango,

We see that you're experiencing some problems accessing your subscription and are happy to advise.

What device are you attempting to access this subscription through? Have you installed the corresponding app for HBO Max on that device and signed in? Are you able to access the content in this way? This will be necessary in order to access this subscription on your devices.

Cheers!

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User profile for user: lkrupp

lkrupp

User level: Level6

17,747 points

Jul 25, 2021 6:21 PM in response to senorbunch

senorbunch wrote:

having the same issue. only bought hbo max to watch a specific movie tonight and this is happening across my iphone and apple tv.

weak, apple.

Try reading the news before trashing Apple. HBO pulled out of the deal as of 7/22/2021. Apple will be issuing refunds to those with subscriptions. You will now have to subscribe directly to HBO MAX via the HBO MAX app if you wish to continue using it. If you want to throw mud at somebody throw it at HBO. They did this, not Apple. And HBO has not offered an explanation as to why they decided to pull out of the iTunes integration deal, they just did it.

But I assume we’ll not hear another word from you, will we.

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User profile for user: Steve2.0

Steve2.0

User level: Level1

13 points

Jul 26, 2021 7:18 PM in response to senorbunch

This exactly what I’m seeing too.

Took up the subscription offer from HBO after the Apple TV tie-in ended.

Followed instructions exactly as per the email HBO sent out.

Now have the HBO subscription but the app won’t find it.

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User profile for user: senorbunch

senorbunch

User level: Level1

4 points

Jul 25, 2021 6:31 PM in response to senorbunch

HBO Max Subscription through iTunes not w… (9)HBO Max Subscription through iTunes not w… (10)

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User profile for user: senorbunch

senorbunch

User level: Level1

4 points

Jul 25, 2021 5:21 PM in response to Bill_T1

having the same issue. only bought hbo max to watch a specific movie tonight and this is happening across my iphone and apple tv.

weak, apple.

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User profile for user: senorbunch

senorbunch

User level: Level1

4 points

Jul 25, 2021 6:27 PM in response to lkrupp

Literally subscribed to HBO Max through the app 10 minutes before I posted this. Why is Apple still selling something three days after it got shut down?

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User profile for user: senorbunch

senorbunch

User level: Level1

4 points

Jul 25, 2021 6:28 PM in response to lkrupp

So yeah, you heard from me again, dork. Police another thread, or better yet, go outside.

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User profile for user: lkrupp

lkrupp

User level: Level6

17,747 points

Jul 26, 2021 5:53 AM in response to senorbunch

FYI, as of today, Paramount+ and Showtime are also pulling out of the deal. Seems they want ALL the income from subscribers by requiring them to subscribe through their apps, not a bundle from Apple.

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User profile for user: mongo_mango

mongo_mango Author

User level: Level1

9 points

Jul 26, 2021 7:30 PM in response to muguy

Thanks, this was indeed the issue. I just subscribed directly and problem solved.

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HBO Max Subscription through iTunes not working

HBO Max Subscription through iTunes not w… (2025)
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